Return & Refund

Return & Refund Policy

At Xelov, your satisfaction is our priority. We aim to provide high-quality ethnic wear and ensure a seamless shopping experience. However, if you’re not completely satisfied with your purchase, our Return & Refund Policy is here to assist you.

Eligibility for Returns:

  • Items can be returned within 7 days of delivery.
  • The product must be unused, unwashed, and in its original condition with tags intact.
  • Returns are not applicable for customized or made-to-order items unless there is a manufacturing defect.

Steps to Initiate a Return:

  1. Contact us at xelovofficial@gmail.com or call us at +91 9599207266 with your order details and reason for return.
  2. Our team will guide you through the return process and provide the return shipping address.
  3. Pack the product securely to avoid damage during transit and ship it back to the provided address.

Return Shipping Charges:

  • Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect product delivered by us.
  • We recommend using a trackable shipping method for returns.

Refund Policy:

  • Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
  • If approved, the refund will be processed within 7-10 business days to your original payment method.

Non-Refundable Items:

  • Gift cards and promotional items.
  • Products purchased during sales or clearance events, unless defective.

Exchanges:
If you wish to exchange a product, please follow the return process and place a new order for the desired item.

Damaged or Defective Products:

  • If you receive a damaged or defective product, notify us within 48 hours of delivery.
  • Provide clear photographs of the product and packaging to help us resolve the issue promptly.

Cancellation Policy:

  • Orders can be canceled within 24 hours of placing the order for a full refund.
  • After 24 hours, cancellations may not be accepted if the order has already been processed or shipped.

Contact Us:
If you have any questions about our Return & Refund Policy, feel free to reach out to us:

  • Email: xelovofficial@gmail.com
  • Mobile: +91 9599207266
  • Address: UG-13, FF, Ocus Quantum, Sector-51, Gurugram, Haryana

We value your trust and look forward to serving you again!